Because post-implementation support comprises 95% of the ownership experience, we have invested in the people, processes and technology required to maintain customer satisfaction over the long run.
Our highly-trained RF-SMART Support personnel know how to quickly ascertain the source of an issue and provide attentive service in resolving it as quickly as possible. In short, their job is to make sure you can do your job.
Our Support Service processes include Issue Resolution and Escalation procedures as well as Post-Resolution Follow-up to ensure that our remedy met your expectations.
Standard Support hours are M-F, 8:30am to 5:30pm, in the customer’s local time zone. 24/7 Support packages are also available. Visit the customer portal for access to documentation, resources and other content.
Our training programs impart the knowledge needed to make the most out of your ownership experience. For customers and partners, our Standard Training is available in three convenient ways:
- Training in our Jacksonville Lab
- Training at your facility
- Training On Demand
“RF-SMART has the best support of any vendor I have used in my 20 years of working in the IT world. Please keep it up.”Oregon Lottery