Because post-implementation support makes up 95% of the ownership experience, we have invested in the people, processes, and technology required to maintain customer satisfaction year after year.
Our extensively trained RF-SMART support personnel know how to quickly triage the source of an issue and provide attentive service in resolving it as quickly as possible. In short, their job is to make sure you can do your job.
Our support service processes include formal issue resolution and escalation procedures, as well as post-resolution follow-up to ensure that our remedy met your expectations.
- Standard Support hours are Monday-Friday, 8:30am-5:30pm - in the customer's local time zone
- 24/7 Support Packages are available
Need to get a hold of our Support Team? SImply email firstname.lastname@example.org.
To help you get the most our of RF-SMART, we offer comprehensive training services. For customers and partners, our Standard Training is available in three convenient ways:
- Training in our Jacksonville, Florida Lab
- Training at your facility
- Training On Demand