Because post-implementation support comprises 95% of the ownership experience, we have invested in the people, processes and technology required to maintain customer satisfaction over the long run.
Our highly-trained RF-SMART Support personnel know how to quickly ascertain the source of an issue and provide attentive service in resolving it as quickly as possible. In short, their job is to make sure you can do your job.
Our Support Service processes include Issue Resolution and Escalation procedures as well as Post-Resolution Follow-up to ensure that our remedy met your expectations.
Standard Support hours are M-F, 8:30am to 5:30pm, in the customer’s local time zone. 24/7 Support packages are also available. Visit the customer portal for access to documentation, resources and other content.
To help you get the most out of RF-SMART, we offer comprehensive training services. For customers and partners, our Standard Training is available in three convenient ways:
- Training in our Jacksonville Lab
- Training at your facility
- Training On Demand
“The RF-SMART help desk is the reason that you are so special. You have the most supportive and helpful people in the software industry.”Carolina Biologics